Transportation Information

We are committed to providing our customers with reliable and convenient delivery services. After your order is shipped, we will select a suitable logistics carrier for delivery based on the shipping address and order details.

1. Order Processing Time

Orders are typically processed and shipped within 1–3 business days after payment confirmation.

Once the order is processed, we will hand the package over to the logistics carrier for transportation.

2. Delivery Carrier

We may use U.S. shipping companies, including USPS, UPS, and FedEx, and other suitable logistics service providers, depending on the order’s shipping address, package details, and actual delivery needs.

The specific shipping company used may vary depending on the order and delivery address.

3. Delivery Time

Generally, the estimated delivery time after order shipment is:

Within the United States: 3–7 business days

Actual delivery times to other delivery areas may vary depending on the receiving country or region, customs processing, local logistics conditions, and carrier arrangements.

Specific delivery times may be affected by weather, holidays, traffic conditions, peak shipping seasons, customs processing, and other uncontrollable factors.

4. Logistics Tracking

After your order is shipped, we will provide logistics tracking information, if applicable.

You can use the tracking number to check the shipment status of your package. Logistics information may take some time to update.

5. Delivery Delays

If your order is delayed due to weather, traffic, holidays, peak shipping seasons, carrier operational issues, customs processing, or other uncontrollable factors, the actual delivery time may be extended accordingly.

We will assist you in checking the delivery status of your order to a reasonable extent possible.

6. Delivery Address

Please ensure that the recipient’s name, address, phone number, and other delivery information are accurate when submitting your order.

Additional costs may apply if delivery fails, is returned, or is re-delivered due to an incorrect, incomplete, or undeliverable address provided by the customer.

7. Package Damage or Delivery Issues

If you receive a package that is visibly damaged, or if your order is lost or incorrectly delivered, please contact us as soon as possible and provide your order information and relevant photos so that we can assist you in resolving the issue.