Privacy Policy

This Privacy Policy applies to urbanshelfsupply.com (hereinafter referred to as “this website”). We value your privacy and are committed to protecting the personal information you provide when accessing and using this website.

1. Information We Collect

When you visit this website, place an order, contact us, or use related services, we may collect the following information:

Name, email address, phone number, and shipping address;

Order information, purchase history, and transaction-related information;

Device information, IP address, browser type, and website usage data;

Inquiries, feedback, or other information you voluntarily submit to us.

We collect and use personal information only to the extent necessary to provide website services, process orders, provide customer support, improve the website experience, and fulfill our legal obligations.

2. Use of Personal Information

We may use the information we collect to:

Process and complete your orders;
Arrange delivery and provide order-related services;
Respond to your inquiries and customer service requests;
Improve the website, products, and user experience;
Prevent fraud, abuse, and other unauthorized activities;
Comply with applicable laws, regulations, and legal processes.

We will not use your personal information for purposes unrelated to the purpose for which it was collected, unless permitted by law or you have consented.

3. Sharing of Personal Information

To provide website and order services, we may share relevant information with the following types of service providers to the extent necessary:

Payment processing service providers;
Logistics and delivery service providers;
Website hosting, technical support, and related service providers;
Legal, regulatory, or governmental agencies (where required by law).

We will not sell your personal information.

4. Retention Period of Personal Information

We retain personal information only for the period necessary to achieve the purposes for which it was collected.

For order-related personal information, we typically retain it for 7 years after the order is completed. This retention period is used to meet accounting, tax, legal, dispute resolution, fraud prevention, and other legitimate business needs.

Once personal information is no longer needed, we will securely delete, destroy, or anonymize it in accordance with applicable laws.

5. Cookies and Similar Technologies

This website may use cookies and similar technologies to help the website function properly, remember user preferences, analyze website usage, and improve user experience.

You can manage or delete cookies through your browser settings. However, disabling some cookies may affect some functions of the website.

6. CCPA: California Residents’ Privacy Rights

If you are a resident of California, you may have the following rights under the California Consumer Privacy Act (CCPA) and applicable privacy regulations:

Right to Know and Access

You have the right to request information about the categories of personal information we collect, the sources from which it is collected, the purposes for which it is used, and the categories through which it may be shared.

Right to Erasure

Where applicable law allows, you may request the erasure of personal information we have collected about you.

Right to Correction

You may request the correction of inaccurate personal information.

Right Not to Sell Personal Information

We do not sell personal information. Therefore, California users do not need to submit a request to opt out of the sale of their personal information.

If our methods of processing personal information change in the future, we will provide you with the relevant choices and rights in accordance with applicable law.

Right to Non-Discrimination

You have the right to exercise your privacy rights under the CCPA without being subject to discriminatory treatment prohibited by law.

We may need to verify your identity to ensure that the request is indeed from the relevant individual or their authorized representative. We will process your request within the time limits required by applicable law.

7. Data Security

We take reasonable technical and administrative measures to protect personal information from unauthorized access, use, disclosure, modification, or loss.

However, please note that no method of internet transmission or electronic storage can guarantee absolute security.

8. Children’s Privacy

This website is not specifically targeted at children. We will not knowingly collect personal information from children below the legal age of consent.

If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

9. Third-Party Websites

This website may contain links to third-party websites or services. Third-party websites have their own privacy policies and data processing rules.

We are not responsible for the privacy practices of third-party websites and recommend that you review their privacy policies before using them.

10. Privacy Policy Updates

We may update this Privacy Policy based on business changes, legal requirements, or service needs. The updated version will be posted on this page, and the “Last Updated Date” will be updated as necessary.