Returns and refunds

We hope you are satisfied with the products you purchased from urbanshelfsupply.com. If you are not satisfied with your order, you can apply for a return or refund according to the following policy:

1. Return Period

You can submit a return request within 30 days of receiving the goods.

Returned goods must be in their original condition and not affect resale.

2. Items Not Eligible for Return

Items are generally not eligible for return if:

The item has been used;
The item is damaged due to improper use;
The item has been modified or damaged by human error;
The item’s condition has affected resale;
The item is missing important accessories or necessary components.

Used items or items that are affected by use, damage, modification, etc., and thus cannot be returned.

3. Product Quality Issues, Damage, or Wrong Item Received

If you receive a product with quality issues, shipping damage, an incorrect item, or missing accessories, please contact us as soon as possible after receiving the product.

Please provide your order number and relevant photos or other necessary information so we can verify the issue.

4. Returns Due to Product Quality Issues, Damage During Transportation, Wrong Item Received, or Missing Accessories: If the return is confirmed to be due to product quality issues, shipping damage, wrong item shipped, or missing accessories, the reasonable return shipping costs will be borne by the seller.
5. Return Process:

Please contact us and submit a return request before sending the item back.

Please provide your order number and reason for return. Once the return request is approved, we will provide you with relevant return instructions.

Items returned without prior approval may not be accepted.

6. Refund Processing:

After receiving the returned item, we will inspect it.

Once the return meets the return conditions, we will refund the money to your original payment method within 3-5 business days of receiving the returned item and completing the inspection.

Email: [email protected]

Return address: 3211 EMORY DR WINSTON SALEM NC 27103-1509

The actual arrival time may also be affected by the processing time of the bank or payment service provider.